SHIPPING & RETURNS
SHIPPING POLICY
We handle your order within 48/72 hours from the time you place your order.
As a general rule, unless it is specified in the product or there is a general promotion on shipping, shipping is free from 40€ of purchase in articles (this does not include the cost of shipping). For lower amounts the shipping will be calculated in the final purchase process.
Once the order is processed and shipped, the shipping time will depend on the country to which it is made and will have an estimated duration in working days within the days indicated below:
-SPAIN 8-15 days
-REST OF THE WORLD 15-30 days
Sometimes an order may take longer than usual, in which case the delivery may take up to 30 working days to arrive, in the case of exceeding the times our team will put the claim with our carriers to expedite the delivery of your order in the shortest possible time. If the order is lost in transit, we will resend it, but you will have to wait these days until the new shipment or payment is made.
The customer must indicate the address correctly, if you write the wrong address by mistake or omission of data and the package is not delivered, we will not be responsible for sending a new order and there will be no right to a refund.
RETURN & EXCHANGE POLICY
You can return your purchases within 20 days of receiving your order for a refund or exchange.
Returns can only be requested once you have received your order, since once the order has been placed, we cannot cancel or refund your order or your purchase until you receive it.
If, under normal conditions, you do not receive it within 70 days of placing your order, you have the right to request a refund.
To be eligible for a refund, the item must be unused and in the same condition in which you received it. It must also be in its original packaging and accompanied by a receipt or proof of purchase.
Once you have sent us the e-mail requesting the return, we will give you the necessary instructions so that you can send it correctly to our facilities.
IMPORTANT: SOLIDARITY ITEMS AND CUSTOMIZABLE ITEMS CANNOT BE RETURNED OR RESIZED.
Refunds
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or denial of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.
Although we usually never charge any additional fees, depending on the condition in which the jewelry arrives, we reserve the right to charge the customer our shipping and handling costs which amount to $3.99 per returned piece of jewelry.
Shipping
You will be responsible for paying the shipping costs for the return of the item. If you are shipping a product of value greater than $60, you must use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your return.
DISCLAIMER OF LIABILITY
Unless otherwise provided by law, ANKARA JEWELS accepts no liability for the following losses, regardless of their origin:
any losses which were not attributable to any breach by you;
business losses (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or of
any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale and purchase of the products was concluded between the parties.
Likewise, ANKARA JEWELS also limits its liability in the following cases:
ANKARA JEWELS applies all measures concerning to provide a faithful visualization of the product on the Website, however due to the fact that the manufacturing is handmade there may be variations between the published product and the delivered product. Likewise, ANKARA JEWELS is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser used or others of this nature.
ANKARA JEWELS will act with the utmost diligence in order to make available to the company responsible for the transport of the product object of the purchase order. However, it is not responsible for damages resulting from a malfunction of the transport, especially for causes such as strikes, road delays, and in general any others typical of the sector, resulting in delays, losses or thefts of the product.
Technical failures that for fortuitous or other causes, prevent a normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. ANKARA JEWELS puts all the means at its disposal in order to carry out the process of purchase, payment and shipping / delivery of products, however is exempt from liability for causes that are not attributable to it, fortuitous event or force majeure.
ANKARA JEWELS will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, ANKARA JEWELS will not be responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product.
In general, ANKARA JEWELS will not be responsible for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond its reasonable control, i.e. due to force majeure, and this may include, but not limited to:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility to use trains, ships, airplanes, motor transport or other means of transportation, public or private.
Impossibility of using public or private telecommunications systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
Thus, the obligations will be suspended during the period in which the cause of force majeure continues, and ANKARA JEWELS will have an extension in the deadline to fulfill them for a period of time equal to the duration of the cause of force majeure. ANKARA JEWELS will use all reasonable means to find a solution that will allow it to fulfill its obligations despite the force majeure cause.